Building the Community
Collaborating for Sustainable Change
Our unwavering commitment lies in creating a positive societal impact through our community initiatives. We prioritise the upliftment of communities as an integral component of our business strategy, with the ultimate goal of achieving sustainable long-term success. Our various community engagement initiatives revolve around the defined mission and objectives of our robust CSR policy.
The mission of IIFL Home Finance Ltd. Social Impact and CSR activations is:
to support communities, access healthy and sustainable housing
to facilitate financial inclusion amongst the Economic Weaker Section (EWS) and Lower Income Groups (LIG)
to foster social transformation and have a positive impact on community, by encouraging diversity, education, health and awareness through Propagation, Technology and Innovation.
Uplifting Communities Around Us
Pankh and Chauras
We have established learning centres and day schools at select construction sites, specifically catering to the children of migrant construction workers. These centres provide a holistic array of educational services, encompassing crèche facilities, to remove the obstacles that separate formal education from children hailing from migrant construction site backgrounds. These centres not only provide essential educational services but also arrange a variety of awareness programmes and interventions to support their development further.
Disha Smart Village
DISHA Smart Village is a series of community engagement events in rural areas of Gujarat, designed to educate families in rural households with the aim of:
Promoting the adoption of sustainable living practices in their day-to-day lives
Encouraging active contributions towards climate change control and become change agent
Emphasising the importance of water, energy preservation and reduction of carbon footprints
We partnered ‘Gram Haat’, a widespread rural retail outlet serving over 14,000 villages in the state of Gujarat, to mobilise and train households of rural Gujarat.
8
Learning centres
330+
Students enrolled
1,220+
Men
1,580+
Women
210
Workshops on
- Behavioral change in men
- Safety at construction sites
- Health and hygiene
10
Learning centres
520+
Students
30
Villages covered
2,200+
Participants
Sakhiyon ki Baadi
At the heart of IIFL Foundation’s vision to enhance female literacy rates in Rajasthan, particularly within marginalised and vulnerable communities, stands its flagship community-based learning centre known as ‘Sakhiyon ki Baadi.’ This programme focusses on promoting Foundational Literacy and Numeracy (FLN) Skills among girls aged 4 to 14 years who are either out of school or have dropped out, with a specific emphasis on Udaipur and Pratapgarh districts in Rajasthan.
These districts are home to densely populated areas predominantly inhabited by scheduled tribes.
In addition to its primary objective of improving literacy rates, the initiative indirectly contributes to preserving indigenous languages, generates employment opportunities for local women, and fosters skill-building within marginalised communities.
Located in
Udaipur, Pratapgarh
386
Centers
11,580
Girl students
386
Female teachers
Smart Shaala
A dedicated two-year programme, Smart Shaala is designed to enhance students’ learning outcomes and strengthen teachers’ academic capabilities in Government Schools in two aspirational districts of Uttar Pradesh.
Through Smart Shaala, we aim to bring about substantial improvements in the education sector and contribute to the overall development of these districts.
Actively working on
Sonbhadra & Chitrakoot, Uttar Pradesh
2,77,582
Total Beneficiaries
2.72 Lakh +
Students
5,582
Teachers
Mini Libraries at Government Schools, Maharashtra
IIFL Foundation is actively establishing mini libraries in Government schools across select districts in Maharashtra. These mini libraries feature a carefully curated collection of books covering diverse subjects such as science, world history, encyclopaedias, literature, and more. This initiative aims to foster a reading habit among students and provide them with access to high-quality reading materials.
Active location
Mumbai, Pune and Satara, Maharashtra
500
Mini libraries
Chartered Financial Expert (CFX) – Certification Course for Women
IIFL Foundation has entered into a partnership with FinX (ID Finxperts Skilling Foundation) to provide women candidates with an opportunity to pursue the Chartered Financial Expert (CFX) certification course. This professional course is specifically tailored to equip women with the necessary skills for a successful career in the Banking, Financial Services, and Insurance (BFSI) industry.
Active location
New Delhi
200
Candidates trained
Development at Government Hospital
IIFL Foundation took the initiative to revitalise the dormant wards at Maharana Bhupal Government Hospital. The focus was on developing emergency services to cater to the community’s healthcare needs. The project involved the establishment of three operation theatres, an intensive care unit (ICU), an outpatient department (OPD), cabins for senior doctors and resident doctors, and a dedicated waiting area for the patients’ families.
Active location
Udaipur, Rajasthan
200
Operations
250
ICU Cases
3,500
OPD Cases
Development of In-patient Ward, Bhakti Vedanta Hospital, Mumbai
IIFL Foundation has supported the construction of an in-patient ward at Bhakti Vedanta Hospital to facilitate better in-patient treatment for patients. The region has a significant demand for comprehensive healthcare services, particularly in the fields of cancer, eye care, cardiac care, and urology.
Livestock Development Programme
The Livestock Development project supports farmers from low-income groups and focusses on the dairy production vertical. This initiative is currently operational in Rajasthan and Karnataka, spanning across five centres, covering over 3,295 cattle. The programme provides doorstep services to cattle owners, aiming to encourage and sustain livestock rearing as a supplementary source of income while promoting the production of dairy services.
Civil infrastructure development at District Bar Council (Gurgram) by donating chairs
Donation of electric wheelchairs to Indian veterans
Yoga training and financial literacy workshop for over 300 NCC girl students was conducted in Chandigarh
Our Approach to Stakeholder Engagement
Stakeholder Group
Engagement
Topic
Engagement Mode
& Frequency
Stakeholder Group
Customers/Clients
Engagement
Topic
Products that cater to their social & financial requirements
Affordable interest rates
Ease of transaction across channels
Fair & responsive grievance redressal mechanism
Transparent information & communication
Faster loan processing & leaner documentation
Customer data security
Engagement Mode & Frequency
Engagement on a continuous basis
Virtual platforms: Inbound calls, customer portal, mobile app, chat-bot
Physical platforms: In-person interaction with customers via a physical visit to the branch office
Customer feedback, complaints, & service requests channelised for further processing via an automated online portal
Stakeholder Group
Employees
Engagement
Topic
Healthy work culture & job satisfaction
Competitive pay
Equal growth opportunities
Transparent communication & grievance redressal
Engagement Mode & Frequency
Employee feedback & communication
Town hall with senior leadership
Other reward & recognition platforms & interventions
Mid-year & annual review
Internal human resource management system
Learning & development initiatives
Stakeholder Group
Suppliers/ Vendors/ Contractors
Engagement
Topic
Ethical practices and appropriate quotes
Digital & secure engagement with vendors, ensuring confidentiality
Fair procurement practices
Compliance with regulatory & statutory requirements
Engagement Mode & Frequency
On-boarding screening
Regular vendor/contractor performance review
Stakeholder Group
Communities/ NGOs
Engagement
Topic
Ethical practices and appropriate quotes
Digital & secure engagement with vendors, ensuring confidentiality
Fair procurement practices
Compliance with regulatory & statutory requirements
Engagement Mode & Frequency
Community engagement activities in EWS & LIG households
Theme-driven activations for community & society
Resource creation in the form of modules, blogs, videos, and whitepapers
Presence of a strong CSR policy to support holistic development across communities
Stakeholder Group
Investors/ Shareholders
Engagement
Topic
Good corporate governance
Compliance with regulatory norms
Ethical business practices
Good Return on Investments (RoI)
Business innovations and growth
Engagement Mode & Frequency
Investor communication through reports & presentations
Investor meetings (one on one) Annual General Meetings (AGM)
Stakeholder Group
Regulators/ Government
Engagement
Topic
Ethics & transparency
Timely submission of requisite reports
Compliance with norms & regulations
Good corporate governance
Proactive participation in regulatory reforms
Co-operation with statutory audits & inspections
Engagement Mode & Frequency
Regular & direct engagement
Mandatory regulatory filings, including the ones to RBI and SEBI
Quarterly & annual compliance reports
Stakeholder Group
Industry Peers
Engagement
Topic
Fair competition
Necessary collaborations & market making
Thought leadership
Engagement Mode & Frequency
Regular engagement
Participation in thought leadership programmes
Market-making activities such as green affordable housing, Green Handbook development
Co-lending with banks
PSL co-lending for banks
Stakeholder Group
Media & Analysts
Engagement
Topic
Business plans
Continuous interaction
Market share
Engagement Mode & Frequency
Interaction with media through regular PR interventions
Communication with stakeholders with media releases
Stakeholder Group
Developers
Engagement
Topic
Support for knowledge & capacity development
Financial support
Engagement Mode & Frequency
Extending construction finance for green affordable housing
Knowledge sharing platform, Kutumb
Guidance & hand-holding from conception to certification through Green Value Partners
Capacity building at construction sites through the development of the site labourers