IIFL

Integrated Annual Report

2022-23

Inclusive Growth - Our 30 Minutes Jhatpat Home Story

IIFL Home Finance has been actively driving growth in Tier 1 and Tier 2 cities of India. With focus on Tier 3 and Tier 4 cities, IIFL Home Loans is actively achieving inclusivity and also ‘serving the unserved’.

IIFL Home Finance
Limited
Value Creation
Model
Operational
Efficiency
Business
Model
ESG
Commitments
Materiality
Assessment
Environmental
Initiatives
Human
Capital
Building
Community
Risk
Management
Statutory
Reports
Financial
Statements

IIFL Home Finance Limited

Fulfilling India’s Homeownership Aspirations

IIFL Home Finance (‘IIFL HFL’ or ‘We’ or ‘the Company), a subsidiary of IIFL Finance Limited, is headquartered in Gurugram (Haryana), India. Since our establishment in 2006, we have been led by the ambition to support millions in achieving their first home. Over the years, we’ve emerged as a prominent player in the Indian affordable housing finance sector, weaving our story of Jhatpat loans and spreading happiness within 30 minutes.

Catering to the Aspirations of India and Bharat

As we propel forward in our endeavor to reach new milestones, our focus remains on our commitment to serving the unserved and underserved segments of the population. We are steadfast in our dedication to meeting their financial needs within the domain in which we operate.

Building a Sustainable Growth Paradigm

Our sustained commitment to empowering individuals from different strata of society to achieve their dream of owning a home remains at the forefront of our mission. We believe that homeownership creates a sense of belonging, stability, and pride, and we strive to make it accessible to everyone.

Value Creation Model

Our Jhatpat Approach to Value Creation

INPUT KPIs
Value Creation
Output KPIs

Financial Capital

Our financial capital comprises equity and debt capital that enable us to extend credit for affordable housing to the customers and support our endeavours

Equity Capital: ₹ 5,553.20 Cr/USD 0.67 Bn
Debt Capital: ₹ 14,953.21 Cr/USD 1.82 Bn

Physical Capital

Our widespread physical presence helps us get in touch with the maximum number of customers at a time

Total Branches: 386
New Branches Added: 161
Presence: 16 States, 2 Union Territories

Intellectual Capital

Our Intellectual Capital refers to the intangible prowess that enables our service effectiveness and gain the competitive edge

Sales
Credit Underwriting
Customer Service
Collection and Operations

Human Capital

Being the backbone of the Organization, we keep nurturing our human resources with regular upskilling and well-being programs

Average Learning Hours/Each Employee: 10.25 hours
Total Employees: 4,565

Employee Experience:

Multi-layered Employee Connects
Upskilling and Reskilling
Building Gender Equity
Health & Safety Programs
Day-care Facility

Social and Relationship Capital

Empowering the society and community has been one of the key priorities for IIFL HFL

Aligned with the Government’s ‘Housing for All’ mission
Initiatives towards Financial Literacy, Women Empowerment
Compliant with SEBI, RBI and NHB regulations

Environment Capital

Acknowledging the direct implications of our operations on vital resources like energy, water, and climate, along with the substantial influence over the housing construction projects, we are steadfast in our dedication to minimizing our environmental footprint

Encouraging Behaviour Shift Towards Green Building through DISHA: 20 RWA activations
Kutumb ,a Green Building Initiative: 9 Forums
ESG Screening/Assesment of Construction Sites: 9 Projects
Seeds Planted: 1,700

Unless stated otherwise, all the numbers are as on March 31, 2023

Ensuring Financial Inclusions

Affordable Home Loan

₹ 80,758 Mn/USD 0.983 Bn

loan disbursement in FY 2022-23

Secured Business Loan (HE, Samman, Shakthi)

Strengthening the micro unorganised sector through

₹ 23,250 Mn/USD 0.28 Bn

loan disbursement in FY 2022-23

Project Loans

Provided credit to affordable housing projects

₹ 4,877 Mn/ USD 0.06 Bn

loan disbursement in FY 2022-23

Smart Co-lending

Tied up with several banks for our co-lending partnership

State Bank of India
Central Bank of India
Indian Bank
Punjab and Sind Bank
Standard Chartered Bank
Punjab National Bank
ICICI Bank

Strengthening the Lending Profile

Green Building Initiatives

Asian Development Bank’s Technical Assistance Program for ‘Enabling the ecosystem to improve access to green affordable housing for women’

Green Value Partner (GVP)

Providing comprehensive support on green building methodologies to the developers

Our Competitive Strengths

Extensive Physical Reach

Customer-centric Approach

Digitised Process

Financial Capital

Revenue: ₹ 27,310 Mn/USD 0.33 Bn
Profit after Tax (PAT): ₹ 7,900 Mn/USD 0.10 Bn
Return on Equity (ROE): 18.2%
Return on Assets (ROA): 4.0%
Assets Under Management: ₹ 28,512 Cr

Physical Capital

96,600+ Loans to Informal Income Segment
New Customers Added: 55,700
Shakti Loan Launched at over 250 Locations
Supported over 4,600 Micro Businesses with Disbursement of ₹ 2,190 Mn

Intellectual Capital

Loan Disbursed Under Co-lending: ₹ 27,460 Mn

Human Capital

Motivated and Ambitious Workforce
‘Great Place to Work’ Awarded 5^th Time in a Row
100% Return from Maternity and Paternity Leaves

Social and Relationship Capital

Loans to First-time Home Buyers: 213,700+
Loans to Women Borrowers/Co-borrowers: 138,400+
Lives Impacted through CSR initiatives: 3.14 Lakh

Pankh and Chauras Schools at Construction Sites: 18
Children Attending Formal Education: 860
Financial Literacy Initiatives: 1,225 Women
Workshop for Construction Site Safety: 1,589 Men

Disha: Sustainable Living Workshops: 30 Villages, 1,128 Men, 809 Women, 297 Children
Sakhiyon Ki Badi: Community-based Learning Centres in Rajasthan: 386 Centres, 11,580 Girls, 386 Female Teachers
Smart Shaala: Improving Learning Outcome of Students and Capacity Building of Teachers at Government Schools: 272,000 Students, 5,582 Teachers

Environment Capital

Energy Savings: 3,323 MWH/Year
Water Savings: 192 ML/Year
GHG Emissions Offset: 3,057 TCO2e/Year
Paper Saved: 19,70,094 Sheets

Our Operational Efficiency

India’s Aspiring Home Ownership

In recent years, India’s landscape of aspiring homeownership has experienced significant growth with a need for jhatpat home loans. Driven by favorable Government policies, easier access to housing finance, and the desire for stability and security, the demand for affordable housing in India has surged. This has led to the emergence of innovative financing options aimed at making homeownership more accessible to a broader segment of the population, seeking reliable and jhatpat solutions to fulfill their needs. Furthermore, the rise of technology and digital platforms have revolutionised the real estate industry, offering prospective homebuyers greater transparency, convenience, and access to information that enables them with more informed decisions.

Our 30 minutes Jhatpat Story

Expanded Reach

Sales Point & Hub Branches
Website - Digital Business Rules Managed Lead Filteration

Increased Productivity

Jhatpat for all products

Instant Decision

Business Rule Engine based on

Realtime KYC Validation
On-the-spot Banking and ITR Validation
Credit Score
Digital Policy

100% Digital Customer Onboarding

Centralised Underwriting
Digital Policy and Workflows
Business Rule Engine Based Sanction and Deviations

Customer Service

Multiple Digi-channel Support (Whatsapp, Chatbot, Client Portal, App)
DIY Procedure for Customer Convenience

Collection and Operations

Extensive Collection Points (Branch Deposit - HDFC, SCB & SBI as well as Airtel Stores)
Online Channel for Payments (Debit Card, Netbanking, Wallets UPI, UPI)
Real Time Reconcilliation

ESG Commitments

Promoting Sustainability and Responsible Practices

At IIFL HFL, the concept of sustainability encompasses our environmental, social, and governance aspects, which collectively contribute to fostering inclusive growth. This notion considers the environment in which we operate, the community with which we engage, our human resources, who are integral to our success, and our governance structure, which provides exceptional leadership to achieve our objectives.