Privacy Policy

Welcome to IIFL Home Finance Limited. The domain name www.iiflhomeloans.com (hereinafter referred to as "Website") is owned by IIFL Home Finance Ltd., is a registered housing finance company with National Housing Bank (NHB) and is a 100% subsidiary of IIFL Home Finance Ltd, a company incorporated under the Companies Act, 1956 with its registered office at IIFL House, Sun Infotech Park, Road No 16V and Plot No. B 23, MIDC, Thane Industrial Area, Wagle Estate, Thane -400 604 (hereinafter referred to as "IIFL HFL").

IIFL Home Finance Limited is India’s one of the leading players in Indian financial service space. With its head quarter in Gurugram (Haryana, India), company is engaged in providing loans for purchase, construction and renovation of homes as well as SME Secured loans for business & personal needs and construction finance loans to builders and developers engaged in construction of affordable homes . For more information please visit www.iiflhomeloans.com.

We, at IIFL HFL respect the privacy of everyone who visits this website and are committed to protecting their personal information. This Privacy Policy applies to all visitors to our Website and to all subsidiaries of IIFL Home Finance Ltd.

For the purpose of this Privacy Policy, the term "You" or "User" shall mean any natural or legal person including online and offline clients visiting this website and the term "We", "Us", "Our" shall mean IIFL Home Finance Ltd along with its Subsidiaries.

Use of this Website signifies your acknowledgement and consent to this Privacy Policy. If, however, You object to Your Information being used, processed and transferred by IIFL HFL in any way, please do not share your information on the Website.

Type of Personal Information Collected

IIFL HFL may for the purpose of rendering its services, collect personal information as described below:

Information that may be provided by you directly, such as:

Identification Information: Name, gender, residential / correspondence address, telephone number, date of birth, marital status, email address or other contact information.
PAN, KYC Status, Signature and Photograph.
Bank account or other payment instrument details.
Any other detail which may be required by us for providing services

Information that we may collect from Your use of Our services, such as:

Transaction Information: We read, collect and monitor only financial transactional SMS for description of the transactions and the corresponding amounts for credit risk assessment. Other SMS data is not accessed.
Storage Information: We may facilitate user to download and display information such as scheme commission details which a user may refer to, or to upload relevant documents as per various processes during user account management or transaction order placement.
Media Information: We facilitate users to capture / upload relevant documents as may be required to be uploaded during user account management or transaction order placement.
Device Information: We collect specific information about your device when you access our Services, including your storage, hardware model, operating system and version, unique device identifier, mobile network information, and information about the device’s interaction with our services.

Log File Information which shall be stored automatically:

If you visit/ log into our website just to browse, read pages or download information, certain information regarding your visit is automatically stored on our systems. This information cannot and does not identify you personally.

The kind of information that is gathered automatically include without limitation:

The type of browser you are using (e.g. Internet Explorer, Firefox, etc.),
The type of Operating System you are using (e.g. Windows or Mac OS) and
The domain name of your Internet Service Provider, the date and time of your visit and the pages on our website.

We sometimes use this information to improve our website(s) design, and content primarily to give you a better browsing experience.

This Policy is not intended to and does not create any contractual or other legal rights in favour of any user or viewer of www.iiflhomeloans.com or on behalf of any other party.

Purpose of Collection and Usage of Information

On our site we collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services, and other opportunities to you. Such information is collected for specified business purposes, such as:

To provide you with the services that might be required by you,
To process your financial and non-financial transaction requests,
To undertake research and analytics for offering or improving our services,
To check and process your applications which may be submitted for availing any financial services,
To share with you any updates/changes to the services and their terms and conditions,
To take up and investigate any complaints/claims/disputes,
To respond to your queries and feedback submitted by you,
For verification of your identity and other parameters,
To fulfil the requirements of applicable laws / regulations and / or court orders / regulatory directives received by us.

Disclosure of Information

The information provided by you may be disclosed to:

RBI/SEBI/ NSE/ BSE/ MCX /Asset Management Companies of Mutual Funds / Registrar and transfer Agents / Collecting Banks / KYC Registration Agencies (KRAs) and other such agencies, solely for the purpose of processing your transaction requests for serving you better,
Another business entity to carry out any business activity or re-organization, amalgamation, restructuring of business or for any other reason whatsoever,
Any judicial or regulatory body,
Auditors,
Other third party service providers.

We shall not publish the sensitive personal data or information or disclose it further, without your consent, for any purpose other than stated above.

Retention of Information

IIFL HFL shall not retain or store such information for periods longer than is required for the purposes except when the information may lawfully be used or is otherwise required under any other law for the time being in force.

By agreeing to avail the services offered by IIFL HFL, you have agreed to the collection and use of your Sensitive Personal Data or Information, as well, by IIFL HFL. You always have the right to refuse or withdraw your consent to share/disseminate your Sensitive Personal Data or Information by contacting the customer care. However, in the event of your refusal or withdrawal of personal data, you shall not be able to avail any services of IIFL HFL to the fullest extent.

Communications & Notifications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with us through electronic mode and You consent to receive communications from us periodically. We may send notifications to you via email or in writing as a hard copy notice, or through conspicuous posting of such notice on our Website page. You may choose to opt out of certain means of notification as you may deem fit.

Updating or Reviewing Your Information

You may upon written request to us review the personal data or information provided by You. IIFL HFL shall ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible.

Reasonable Security Practices for Protecting Your Information

IIFL HFL uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. These include internal reviews of our data collection, storage and processing practices and security measures, such as appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on said website is securely stored within the IIFL HFL controlled database. The database is stored on secured servers; access to which is password-protected and is strictly limited.

To protect your privacy and security, IIFL HFL takes reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from IIFL HFL, at all times

Although we use security measures to help protect your personal information against unauthorised disclosure, misuse or alteration, as is the case with all computer networks linked to the internet, IIFL HFL cannot, however, ensure or guarantee the security of any information you transmit to IIFL HFL and you do so at your own risk. Once we receive your transmission of information, IIFL HFL makes commercially reasonable efforts to ensure the security of such information.

Links to Other Web Sites

Please note that this Privacy Policy does not extend to third party sites linked to this website. IIFL HFL is not responsible for the content and the privacy practices of such linked websites. It is advisable to read each such linked website’s privacy statement prior to sharing any information.

Changes to Our Privacy Policy

Please note that this policy may change from time to time. If We change our privacy policies and procedures, We will post the changes on the Website to keep You updated. Changes to this Policy shall become effective on the day they are posted on this page. Please visit our website to keep yourself abreast of any changes to this Policy.

Grievance Redressal

Any discrepancies and grievances related to the processing and use of Your information can be raised to the grievance officer appointed by IIFL HFL . For further details please visit Grievance Redressal Procedure.

Date of most recent update: 23rd Jan 2020

“IIFL Home Finance Limited” ("us", "we", or "our") uses cookies on the “www.iiflhomeloans.com” website (the "Service"). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How “IIFLHOMELOANS.COM” uses cookies?

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes:

To enable certain functions of the Service. We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies - We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Analytical/Performance Cookies: We use these cookies to analyze user behavior and improve our website's performance.

Functionality Cookies: These cookies enable enhanced features and personalization on our site

Targeting/Advertising Cookies: We and our third-party partners may use these cookies to deliver advertisements relevant to your interests.

What are your choices regarding cookies?

If you do not agree to such use of cookies, you can adjust your browser settings. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon as you visit our site or click on a link in a targeted email that we have sent you, even if you have previously deleted our cookies. The way which cookies can be managed depends on your browser. If you do not agree to our use of cookies and other technologies as set out in this Privacy Policy, you should delete or disable the cookies associated with our websites and platforms by changing the settings on your browser accordingly. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to enter or use certain features or all of the features we offer on our website, you may not be able to store your preferences, and some of our pages might not display properly. This may also impact your user experience while on our websites or platforms.

The way which cookies can be managed depends on your browser. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. The following links provide information on how to configure or disable cookies in each browser:

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835

For any other web browser, please visit your web browser's official web pages.